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WhatsApp, Instagram and Facebook services faced global outage

Late Wednesday evening Facebook stopped working properly, at the same time as WhatsApp. Rather than a total or global outage, the Facebook issue appeared to be specific to certain features. Users reported that specific posts or photos don’t show, but that the page might load, leading to international frustration.

The outage appears to be global, with media reports and tweets revealing that the issue is prevalent across Europe, USA and Africa as well. In India, while the WhatsApp chat interface and Instagram posts and stories are active, transferring any form of media, including audio and images, appeared to be frozen.

As of 8:30 pm IST, WhatsApp, Facebook and Instagram had been inactive for nearly over an hour. While exchanging text messages on WhatsApp remained possible, users in other parts of the world such as Scotland and Zimbabwe confirmed that the app had gone down completely in Europe and the US. With no official update yet, there is no clarity on when the features might be restored.

Facebook said it was “back at 100 per cent” Wednesday evening after an outage on all of its services affected users in various parts of the world.

Online monitoring service DownDetector reported earlier the outage began around 1200 GMT and affected Facebook as well as its Instagram and WhatsApp services.

“The issue has since been resolved and we should be back at 100% for everyone,” the company tweeted at 0006 GMT Thursday, adding they were sorry for “any inconvenience.”

A Facebook spokesperson, also speaking on behalf of Instagram and WhatsApp, explained that a “routine maintenance operation” accidentally triggered a bug that made it difficult for users to upload or send photos and videos, US media reported.

#Facebookdown and #instagramdown were trending on Twitter as users around the world reported these apps were not functioning.

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