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PIA has won our hearts by their empathetic gesture

Air transport has probably never been more important to the development of a new nation than in the case of Pakistan. In June 1946, when Pakistan was still in the offing, Mr. Mohammad Ali Jinnah, the Founder of the upcoming nation, instructed Mr. M.A. Ispahani, a leading industrialist, to set up a national airline, on a priority basis. Since then PIA has been our National Airline.

Nonetheless people have always been robustly criticizing the airline for one reason or the other, lately we came across a gesture by PIA that I believe should be recognized and praised.

Well so here it goes, recently a Pakistani couple who had gone to perform Umrah faced an extremely ill fate where the wife lost her battle to life while on the journey. The deceased had a return flight booked from a well-known international airline. However, the airline was charging her husband a hefty amount to transport the body.

Upon contacting the PIA ticket office for the transport of the body, PIA showed a noble gesture by booking the cargo and giving the husband a free of cost (FOC) ticket. According to a social media user, the details of the incident were given in the post below.

“According to accompanying husband, pax died at Dubai airport during transit. Husband came later-on to PIA Ticket office for transportation of dead body which PIA does without any charge. He told that Emirates Airline was charging for the body as Cargo,” said the post.

“PIA booked the body on PK204/25DEC DXB-LHE and gave the husband FOC (free of cost) ticket.

This is Pakistan’s National Flag Carrier. Thank you PIA for this beautiful gesture. Submitted by Saqib Saleem,” the post concluded.

We appreciate the kind gesture of PIA and hope the family gets the strength to bear the irreplaceable loss and may she rest in peace.

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