A lawyer in Lahore has filed a 2.5 million rupees lawsuit against Careem for its lack of skills and bad service. Lawyer claims that Careem’s bad service has caused him financial loss and damaged his status among lawyers’ community.
Mian Kashif Ashfaq, who is a Supreme court lawyer, filed a petition in the Lahore District Consumer court informing that he booked a ride via Careem’s smartphone app on three different occasions: May 16, August 15 and August 23. However, the company’s transport failed to reach in time on all these occasions. The company again repeated the carelessness on September 19, Kashif even failed to attend a scheduled meeting with a client due to poor customer service of Careem. When he criticized to transportation network’s Lahore’s office, the operator canceled his rides without informing or taking his permission.
After this treatment by Careem, he served them with a legal notice seeking compensation for the damages caused due to those cancelled rides. Neither Careem, nor their legal counsel responded to the legal notice which forced Mian Kashif Ashfaq to file a case against them in local consumer court under the Punjab Consumer Protection Act 2005.
The complaint reads: “Petitioner was shocked by the ineptness and delinquency of the said representative of Careem….who on his own sweet will canceled the ride of the petitioner without reckoning anything and charged the petitioner with Rs 150 cancellation fee.”
Mian Kashif Ashfaq is demanding Rs2,520,000 as a payment for all the damages caused due to those canceled rides.
We have been hearing news related to the bad services provided by both Uber and Careem. If they continue with the same tantrums, soon they will lose their trusted customers.