Every brand that values their customers values their time as well. Haier believes in caring for its customers. One more way to do that is through Haier Customer Service Van which gives you a hassle free service at your doorstep.
The van is equipped with a mini-store which has all the necessary items required to fix most of the customer complaints and problems. The hassle of loading a vehicle and then going to the workshop is now minimized unless the problem falls in a spectrum which is not fixable by the Haier Customer Service Van which is available in the metropolitan cities of Karachi and Lahore in Phase 1.
Now the customer doesn’t have to worry about the trip to the workshop for minor inconvenience, pick the phone and give a call to have your appliance fixed. The aim of this service to increase customer satisfaction and keep building the trust the consumers have in the brand.
The customer service Van will readily solve any problems related to compressor replacement, gas charging repairs for Air Conditioners, Refrigerators and Deep Freezers, the mobile repair van will also repair Air Conditioner Evaporator replacement issues along with the door replacement of the Appliances.
The additional thought behind the initiative was to help the consumer who live in an apartment building in a multistory complex with Appliance problems usually have a hard time repairing their appliances because of the multistory staircases, the damage or dents while moving the appliance to the workshop and the additional hassle of carrying the product through manual labor. Not only this, sometimes the pain and aggravation of the entire process results in delays. The entire task becomes a hassle for the consumer, but not anymore!
In a nutshell, the mechanism of calling the Customer Service Van at your doorstep includes registering a complaint. The customer registers its complaint which is dispatched to the field technician who fixes the appointment with the customer and if the issue is not resolved, the Mobile Customer Service Van is sent to help repair the above-mentioned problems in a problem-free way.
Haier wants to provide smart solutions to the consumer, and with this step, the consumer can sit back at his/her home and let the Haier repair team take the charge.