Brand Updates & Reviews

British Airways to AI based robots in Heathrow Airport.

British Airways is set to trial artificial intelligence powered robots at Heathrow Terminal 5.

In an announcement Thursday, the airline said the autonomous robots had been programmed to “interact with passengers” in multiple languages and would be able to answer “thousands” of questions, providing passengers with services such as real-time flight information.

According to CNBC, a technology company called BotsAndUs is providing the robots and the trial will start in 2020. British Airways added that the robots would also have the capacity to escort passengers to locations such as special assistance zones.

As technology develops, it is being used at airports in increasingly interesting ways.

At the end of October, London’s Gatwick Airport announced it was trialing a new boarding system which used digital screens and human staff members to tell passengers the order in which they should board.

CNBC reported that, other technologies such as biometrics are becoming an increasingly critical component of air travel too. In the U.K., some passengers can now use a biometric passport to get through passport control without having to show documents to a border official.

In Australia, Qantas recently wrapped up a trial of facial recognition technology at Sydney Airport. According to the company, over 4,000 people signed up to use their “face as a boarding pass,” with more than 200 flights leaving the airport with passengers who had used the technology.

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